PCI Services Blog

3 things to check with your Newcastle IT Support Provider

Posted by Richard Common on 07-Jul-2016 14:21:12

Often, a Newcastle business will just happily sign up to a contract for 3rd party IT Services oblivious to the T&C's. Don't get caught out! Here are 3 ways you could be stung:

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Topics: IT Support, IT Services, IT Services Provider, Outsourcing, Newcastle, IT Support Newcastle

Real example of added-value from an IT Support Provider

Posted by Richard Common on 05-Jul-2016 19:00:00

Put simply, your business is only as good as its suppliers. It is easy to fall into the trap of turning services into a commodity and not appreciating any added-value being shown by the IT Support provider.

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Topics: IT Support, IT Services, IT Services Provider, Outsourcing

3 SLA levels to consider when outsourcing IT Support

Posted by Richard Common on 04-Jul-2016 13:34:10

 

So you have decided to outsource IT Support for the business and need to know the type of help based on your business requirements and budget. OK, where to start?

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Topics: IT Support, IT Services, IT Services Provider, Outsourcing

6 Key Questions to ask an IT Support Provider

Posted by Richard Common on 28-Jun-2016 12:08:56

6 Key Questions to ask an IT Support provider

Business IT Support is the most critical service you will outsource but where do you start and what do you need to know ?

6 questions to ask the IT Services provider:

  1. How long have they been in business?
  2. Have the Directors got a history of boom-and-bust of multiple companies over the years (you can find this information on a service such as CreditSafe)
  3. Are they of good financial standing? (If you have paid upfront for a 1 or 3-year service, how safe will that money be?)
  4. How many staff do they have? And of these, how many are dedicated to technical service delivery? Top Tip: some will count two roles delivered by one person as two staff members to make themselves look bigger
  5. What are their opening hours for logging calls and triggering an SLA?
  6. What happens if you log a call at 4.59pm, triggering an SLA with a 4-hour response/fix?

The first place to start for most people is a search engine. You will ultimately want service provision from a company who can fulfil the SLA (e.g. you are based in Newcastle and decide to award your IT Support Contract to a company based in Sheffield. This would seriously hamper the service provided and the distance would most likely be reflected in the fees you are being charged.)

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Topics: IT Support, IT Services, IT Services Provider, Outsourcing

Which type of IT Services Provider is right for me?

Posted by Richard Common on 21-Jun-2016 16:36:29

Which type of IT Services Provider is right for me?

To answer a question with questions:

  • Do we have the budget to afford a dedicated in-house IT staff member?
  • Do we actually need anyone?
  • What will we do if we have a problem?
  • Do we have the same recurring problems causing a slowdown in staff productivity?
All of the questions above can be addressed through the following situations, where I have found most businesses align with (figures are generic as every business is different):
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Topics: IT Support, IT Services, IT Services Provider, Outsourcing

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